FAQ
Frequently Asked Questions
Quick answers about requesting towing and roadside help from MyTow.
Is MyTow available 24/7?
Yes. You can submit a request any time, day or night, every day of the year. Dispatch availability depends on coverage at the time of your request.
How do I request towing?
Tap Request Help Now, choose the service you need, share your location and vehicle details, and submit. Your request goes directly to dispatch.
Does MyTow serve Vaughan?
Yes. Vaughan is MyTow's primary service area, including Woodbridge, Maple, Concord and Kleinburg.
Do you provide roadside assistance?
Yes — battery boosts, flat tire changes, vehicle lockouts and fuel delivery.
Can I schedule vehicle transport?
Yes. Include your preferred date and time in your request and dispatch will confirm availability.
Can you tow all-wheel-drive vehicles?
Flatbed towing is generally recommended for AWD vehicles. Mention that your vehicle is AWD in your request.
Can I track my service request?
Requests are submitted through the MyTow app at app.mytow.ca, where you can follow the status of your request.
How is towing pricing calculated?
Pricing typically depends on a base hookup fee, loaded distance, vehicle type, equipment needed and any recovery work. See the Pricing page for details.
What information do I need before requesting help?
Your exact location, your vehicle's make, model and colour, what's wrong, and where you'd like the vehicle taken if it needs a tow.
What should I do if my car breaks down on a highway?
Move as far right as you can, turn on hazards, and stay buckled in unless it's unsafe. Call 911 if you're in a live lane or anyone is hurt.
Roadside Help Is Just a Few Taps Away.
Submit your location and what you need. Your request goes straight to dispatch.
