Pricing
How MyTow Pricing Works
Service pricing can depend on the type of help you need, your vehicle, location, towing distance and the circumstances of the request. MyTow helps you begin the request process with the information needed to determine the applicable service details.
Why isn't there one price for every service?
The cost of towing, roadside assistance or vehicle transport can vary because not every service request is the same. The required service, vehicle, pickup location, destination, distance and circumstances can all affect the amount that applies to a request.
MyTow is designed to collect the relevant request details so the appropriate service information can be determined before the job proceeds.
Pricing factors
What can affect the cost of service?
No two requests are identical. These are the details that determine the service and the amount that applies.
Service type
The kind of help required — such as towing, battery boost, flat tire assistance, vehicle lockout, fuel delivery or vehicle transport.
Vehicle
Vehicle size, condition and service requirements may affect the equipment or service needed.
Pickup location
The location of the vehicle and accessibility of the pickup point can affect the service required.
Towing distance
For towing or vehicle transport, the destination and travel distance may affect the applicable amount.
Service circumstances
The condition and position of the vehicle, or additional work reasonably required to complete the service, can affect pricing.
Applicable charges
Applicable taxes and other authorized service charges may be included where permitted and properly disclosed.
Services
Pricing starts with the service you need.
Select the service that matches your situation to learn more before starting a request.
- TowingFlatbed or wheel-lift towing to the destination you choose.
- Battery BoostA jump start when a weak or flat battery stops you.
- Flat TireA spare fitted on the roadside, or a tow if there is no spare.
- Vehicle LockoutCareful, non-destructive entry when your keys are locked inside.
- Fuel DeliveryA measured fuel top-up delivered to your location.
- Vehicle TransportScheduled local or long-distance vehicle moves.
The process
From request details to service pricing
Four clear steps take you from choosing a service to reviewing the information that applies to your request.
- 01
Choose your service
Select towing, roadside assistance or vehicle transport.
- 02
Provide request details
Enter the information needed for your vehicle, location and requested service.
- 03
Review service information
Review the available service details and pricing information presented as part of the request process.
- 04
Continue with your request
Complete the required authorization and continue with the service request.
Understanding the amount
Estimate, service details and final invoice
Knowing what each stage represents helps you avoid surprises when your service is complete.
Estimate / service information
The amount shown while arranging your request
An estimate or initial service amount reflects the information available when the request is being arranged. Where an estimate is required, applicable Ontario requirements govern how it must be provided.
Final invoice
The amount for services actually provided
The final invoice reflects the services actually provided and applicable authorized charges. For towing services subject to Ontario law, the required invoice and pricing rules continue to apply.
If the service circumstances change, any additional work or charges must still comply with applicable disclosure, authorization and legal requirements.
Ontario towing
Ontario towing pricing includes customer protections.
Ontario regulates towing and vehicle-storage pricing through the Towing and Storage Safety and Enforcement Act and related regulations.
In plain language, that means rates must be published before they are charged, consent must be informed, and you should receive the required invoice. You can read the current official guidance for drivers: Ontario towing and vehicle storage requirements.
What drivers should know
- Towing operators submit maximum rates for the services they provide.
- Operators cannot charge more than the applicable published maximum rate.
- Services generally must appear on the operator's maximum-rate schedule before they can be charged.
- Tow operators must provide the applicable maximum-rate schedule when requesting consent to tow.
- Towing operators generally must provide the required invoice before charging or demanding payment.
- Customers cannot be charged for towing or storage services that were not actually provided.
Ready to get started?
Need towing or roadside help?
Start your MyTow request online and provide the service, vehicle and location details needed for your situation.
Understand towing and roadside service before you request help.
Ontario Towing Rights Guide for Drivers
Ontario has rules that protect drivers when a vehicle is towed. This guide explains, in plain language, what those protections generally cover and how to be informed before you authorize a tow.
Read guideHow Towing Pricing Works in Ontario
Towing prices are not one fixed number. This guide explains the factors that commonly affect what a tow costs in Ontario and how estimates and invoices are meant to work together.
Read guideWhat to Do When Your Car Breaks Down
A breakdown can happen anywhere, in any weather, with little warning. The first few minutes matter most, so this guide walks through staying safe, describing your location accurately, and knowing when to request help.
Read guide
Pricing FAQ
Common questions about service pricing
Why doesn't MyTow show one fixed price for every service?
What information can affect a towing estimate?
Can a towing operator charge more than its published maximum rate in Ontario?
Will I receive an invoice for towing service?
Does MyTow charge the same amount for every service?
Help. On Demand.™
Towing Roadside Transport