Contact & Support
Contact MyTow
Whether you need roadside help now, have an active request, or need general support, choose the option that matches your situation.
Start here
What do you need help with?
Choose the option that best matches your situation.
- I Need Roadside Help NowStart a towing, roadside assistance or vehicle transport request online.Request Help Now
- I Already Have a RequestOpen your active request to check its current status or continue where you left off.Track My Request
- I Need General SupportFor questions about MyTow, service information, website support or other non-urgent inquiries.Contact Support
Need service now?
Start with the service you need.
MyTow lets you begin a service request online for towing, roadside assistance and vehicle transport.
Active request
Already requested service?
Use MyTow’s request-tracking path to view the status of your existing service request from your phone.
- Request submittedYou send the details
- Provider assignedMatched to a local provider
- On the wayFollow the status as it updates
- Service completeTracked through to the end
General support
Need help with something else?
For general questions about MyTow, the website, accessibility, service information or another non-urgent matter, contact our support team by email.
Email MyTow Support — info@mytow.caIf you currently need towing or roadside assistance, use Request Help Now instead so you can start the service-request process directly.
Prefer a form? Send the details below.
Quick help
Find answers before contacting support.
- How MyTow WorksThe steps from choosing a service to tracking your provider.
- How Pricing WorksWhat can affect towing and roadside assistance costs.
- Service AreasCheck coverage across Toronto and the Greater Toronto Area.
- Roadside SafetyHow to stay safe on the shoulder while you wait for help.
- Roadside Help & Towing ResourcesGuides and answers for common roadside situations.
- About MyTowWho we are and how the platform connects drivers and providers.
Contact FAQ
Common support questions
How do I request towing or roadside assistance?
How do I check an existing request?
What services can I request through MyTow?
Where is MyTow available?
How can I contact MyTow about accessibility?
Where can I learn about how MyTow handles personal information?
Related pages
Helpful MyTow Resources
A few pages that answer the questions we hear most often.
- Roadside SafetyStay safe on the shoulder while you wait for help.View page
- Roadside Help & Towing ResourcesGuides and answers for common roadside situations.View page
- How Pricing WorksWhat can affect towing and roadside assistance costs.View page
- How MyTow WorksThe steps from choosing a service to tracking your provider.View page
Help. On Demand.™
Towing Roadside Transport