Towing
Towing Services
Need your vehicle moved after a breakdown or another roadside problem? MyTow lets you start a towing request online by providing your vehicle, pickup location and destination details.
Online RequestLocation DetailsRequest Tracking
Towing at a glance
Need the vehicle moved? Start with a towing request.
Towing is appropriate when a vehicle cannot safely continue driving or needs to be moved from one location to another. MyTow helps you submit the information needed to begin the towing process online.
Vehicle location
Where the vehicle is currently located and the best way to reach it.
Destination
Where the vehicle should be taken, where applicable.
Vehicle details
The vehicle information requested by the MyTow app.
Request status
Updates on your active request as it moves forward.
When towing may help
When should you request a tow?
A tow may be appropriate when the vehicle cannot safely continue or when roadside assistance alone will not resolve the situation.
Vehicle breakdown
The vehicle is not operating properly and cannot safely continue driving.
Vehicle will not start
If a battery boost or another simple roadside service is not appropriate or does not resolve the issue, towing may be required.
Battery BoostFlat tire or wheel problem
If the tire issue cannot be safely handled through roadside assistance, moving the vehicle by tow may be the appropriate next step.
Flat Tire AssistanceAfter a collision
A damaged vehicle may require towing when it cannot safely be driven.
What to Do After a Car AccidentVehicle needs to be moved
A vehicle may need to be transported to another destination when driving it is not practical or appropriate.
Vehicle Transport
How it works
Request towing in a few clear steps.
One simple request gets your vehicle details, location and destination in front of MyTow so the towing process can begin.
- 01
Choose Towing
Select towing as the service you need.
- 02
Provide your location
Enter or share the vehicle pickup location through the MyTow request experience.
- 03
Add vehicle & destination details
Provide the requested vehicle information and where the vehicle needs to go.
- 04
Continue with your request
Review the available service information and follow the request through MyTow.
Before you request
Have these details ready.
Providing accurate information helps ensure the towing request reflects your actual situation.
- Pickup locationWhere the vehicle is currently located.
- Vehicle informationRelevant vehicle details requested by the MyTow app.
- DestinationWhere the vehicle should be taken, where applicable.
- Contact informationHow you can be reached about the active request.
- Situation detailsAny relevant information about the vehicle or location that could affect service.
Tow destination
Where can the vehicle be taken?
The towing destination depends on the circumstances of the request and the destination information provided as part of the service arrangement. Potential destinations may include, where appropriate:
- Repair facility
- Dealership
- Residence or another authorized destination
- Storage location where applicable
Where the situation allows, you can provide your preferred destination as part of your request. Read the Ontario Towing Rights Guide
Towing pricing
What can affect the cost of a tow?
Towing pricing can vary based on the vehicle, pickup location, destination, towing distance, service requirements and circumstances of the request.
- Vehicle
- Pickup location
- Destination
- Distance
- Service requirements
- Applicable authorized charges
Know your rights
Ontario has rules for towing services.
Ontario towing services are subject to provincial requirements covering matters such as towing consent, maximum rates, estimates, invoices and other customer protections.
In plain language: rates must be published before they are charged, consent must be informed, and you should receive the required invoice. You can read the current official guidance for drivers: Ontario towing and vehicle storage requirements.
Consent
Applicable towing consent requirements must be followed.
Rates
Ontario towing operators are subject to applicable maximum-rate requirements.
Invoices
Required invoice information and payment rules continue to apply.
Customer protections
MyTow's digital request flow does not replace documentation or rights required under Ontario law.
Roadside experience behind MyTow
Connected to TrueNorth Roadside Rescue
MyTow brings a modern digital request experience together with the roadside-service experience of TrueNorth Roadside Rescue.
Learn more about TrueNorth's towing and roadside services at TrueNorthRoadside.ca.
Towing across Toronto, the GTA and surrounding areas.
MyTow provides access to towing requests across Toronto, the Greater Toronto Area and surrounding service areas where coverage is available.
Other roadside options
You may not always need a tow.
If the vehicle issue can be resolved safely at the roadside, another MyTow roadside service may be appropriate.
- Battery BoostA boost when a weak or flat battery leaves you unable to start.
- Flat TireA spare fitted on the roadside, or a tow if there is no usable spare.
- Vehicle LockoutCareful, non-destructive entry when your keys are locked inside.
- Fuel DeliveryA measured fuel top-up delivered to your location.
- Roadside AssistanceView all roadside assistance services MyTow offers.
Understand towing before you request help.
Ontario Towing Rights Guide for Drivers
Ontario has rules that protect drivers when a vehicle is towed. This guide explains, in plain language, what those protections generally cover and how to be informed before you authorize a tow.
Read guideHow Towing Pricing Works in Ontario
Towing prices are not one fixed number. This guide explains the factors that commonly affect what a tow costs in Ontario and how estimates and invoices are meant to work together.
Read guideWhat to Do After a Car Accident in Ontario
A collision is stressful and the steps that follow are not always obvious. This guide covers immediate safety, when emergency services are needed, the information worth recording and how towing may be arranged in Ontario.
Read guide
Towing FAQ
Common questions about towing
How do I request towing with MyTow?
What information do I need before requesting a tow?
Can I choose where my vehicle is towed?
How is towing priced?
What are my rights when my vehicle is towed in Ontario?
Will I be able to follow my towing request?
Ready to get started?
Need your vehicle towed?
Start your towing request online and provide the vehicle, pickup and destination details needed for your situation.
Help. On Demand.™
Towing Roadside Transport