Ontario Towing Rights: What Drivers Should Know

Towing is often arranged at a stressful moment, which can leave drivers feeling they have little choice. Ontario introduced towing and storage rules to make the process more transparent, giving drivers clearer information about consent, pricing and where their vehicle is taken.

As a general principle, a tow operator should have the consent of the vehicle owner or someone authorized to act for them before towing a vehicle. Drivers should feel comfortable asking questions before agreeing to a tow.

• Ask for identification and confirm the operator's company.
• Ask where the vehicle is being taken before it is moved.
• Do not sign blank forms or documents you do not understand.

Towing rules generally require clear documentation of the service, including details of the vehicle, the route and the destination. Drivers may also be entitled to an estimate before the work is carried out.

• Request a written estimate before authorizing towing where possible.
• Confirm the destination and whether it is a repair facility or a storage yard.
• Keep all receipts, estimates and invoices in case you need them later.

You should expect an itemised invoice that reflects the service you agreed to. If something on the invoice does not match what you were told, ask for clarification before paying, and keep a copy of everything.

If a vehicle is taken to storage, drivers generally have the right to know where it is and to understand any storage charges that apply. Being able to access or recover a vehicle without unreasonable barriers is part of what the rules aim to protect.

If you have a concern about a tow, keep your documentation and consider raising it with the operator first. If it is not resolved, official Ontario consumer and towing-related complaint channels can help. For anything related to a MyTow request, you can reach out to us directly.