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Help & frequently asked questions.

Quick answers about requesting towing, roadside assistance and vehicle transport with MyTow, tracking your request and checking coverage.

Common questions

If you cannot find what you need here, start a request at app.mytow.ca and we will guide you from there.

Choose the service you need and continue to app.mytow.ca to submit your request through the online service flow. It takes about a minute and you can do it from your phone while you wait safely off the road.
MyTow supports towing, battery boosts, flat-tire assistance, vehicle lockout help, fuel delivery and vehicle transport. Explore roadside assistance services.
MyTow is designed to let drivers begin their service request online through app.mytow.ca, so there is no hold music and no repeating your location.
The MyTow request experience can use location information provided through your device or entered manually as part of the service request.
MyTow provides request-status information so you can follow the progress of your service from your phone. See how MyTow works.
MyTow serves Toronto, the Greater Toronto Area and surrounding areas where service coverage is available. Check coverage near you with our service areas list. View MyTow service areas.
Yes. Vehicle transport is one of the services available through MyTow, for local, provincial and cross-border moves. Learn about vehicle transport.
You receive a clear quote before you confirm your request, so there are no unexpected charges after the service is completed.

Find the help you need

Explore our services and coverage areas to learn more before you request.

Where MyTow helps

Check coverage in a community near you.

View all service areas

Help. On Demand.™

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