What to Do When Your Car Breaks Down

When a vehicle stops unexpectedly, keep both hands on the wheel and use your remaining momentum to steer toward the shoulder or another safe spot away from moving traffic. Do not attempt to cross lanes to reach an exit unless it is clearly safe to do so.

• Turn on your hazard lights as soon as you realise the vehicle has a problem.
• Stop as far from live lanes as you reasonably can, ideally on the shoulder or a nearby safe area.
• If you cannot reach a safe spot, stay buckled in and call for help rather than standing near the car.
• Where it is safe and legal, place a warning triangle only if you can do so without stepping into traffic.

The fastest way to get help is to give an accurate location. On a large highway it helps to know the direction of travel, the nearest exit or interchange, and an approximate distance marker.

• Share your precise location from your phone's map when the service request asks for it.
• Note the name or number of the highway and the direction you were travelling.
• Mention a nearby landmark, exit, overpass or business if one is visible.
• If you are on a minor road, confirm the street name and nearest cross-street.

Not every breakdown needs a tow. Many common problems, like a dead battery, a flat tire or running out of fuel, can often be handled on the spot. In those cases roadside assistance may get you moving again.

• Consider battery boost if the engine turns over slowly or not at all but the lights still work.
• Consider flat tire assistance if you have a usable spare or the tire can be inflated.
• Consider fuel delivery if you have run out of gas nearby a station.
• Consider towing if the vehicle is unsafe to drive, will not move, or needs a workshop diagnosis.

Having a few details ready makes your request smoother and helps the provider arrive prepared.

• Your exact location, including the direction of travel.
• The make, model and colour of the vehicle.
• Whether the vehicle can roll, steer and brake for loading.
• Where you would like the vehicle taken if it needs a tow.

Once your request is submitted you can usually track its progress from your phone. While you wait, stay in a safe position, keep your seatbelt on if you are inside the vehicle, and avoid standing between your vehicle and traffic.

When the provider arrives, follow their instructions. They are trained to load and handle vehicles safely, and the safest place for you during loading is usually clear of the vehicle and the traffic lanes.