The MyTow App: Towing and Roadside Help in Under a Minute

How the MyTow app works

1. 01

   Open the app

   Go to app.mytow.ca on your phone. There is no membership to buy and nothing to set up before you need help.

2. 02

   Choose your service

   Pick towing, a battery boost, a tire change, a lockout, fuel delivery or another service, and share your location and vehicle.

3. 03

   Confirm and pay automatically

   Pay by card online. Your card is authorized as a hold when the request is confirmed and charged when the driver starts travelling to you or the job is done.

4. 04

   Track your driver

   A licensed, insured operator heads to you. Follow them live on a map and get SMS updates, even without data.

This is the time to submit your request, not a truck arrival estimate. Arrival depends on your location, traffic and dispatch coverage. Every step in detail: how MyTow requests work.

What you get in the MyTow app

• Request in under a minute

  MyTow is a digital app where you can request a tow or roadside assistance in less than one minute. No phone tag and no waiting on hold.

• No membership or annual fee

  Pay per service, with starting prices shown up front: from $75.00 for roadside help and $120.00 for towing, before 13% HST. There is no yearly plan to buy first.

• Licensed, insured, experienced operators

  Every job goes to licensed and insured tow operators with 10+ years of experience in the towing industry.

• Secure online payment

  Pay by card online. Your card is authorized as a hold when the request is confirmed and charged when the driver starts travelling to you or the job is done.

• SMS updates, even without data

  Request updates also arrive by text message, so you stay informed if your mobile data or internet connection drops.

• Live tracking and honest ETAs

  Your driver sees your live location to find you faster, and you can follow the driver on a map. The ETA comes from the driver's real position and updates as they drive; it is an estimate, not a guarantee.

No membership means no yearly fee: roadside help starts at $75.00 and towing at $120.00 CAD, before 13% HST. Compare it with a plan on roadside assistance without a membership, or see the pricing guide.

Automatic, secure payment

You pay by card in the app, and the charge happens automatically at the right moment.

• When you confirm: Your card is authorized as a hold for the confirmed price. Nothing is charged yet.
• When the driver sets off: The hold is charged automatically when the driver starts travelling to you, or when the job is done.
• At the roadside: No cash, no card machine and nothing to sign for payment: you deal with your vehicle, not the bill.

24/7 help, day or night

Breakdowns do not keep office hours. The MyTow app takes requests open 24 hours, 7 days a week, including nights, weekends and holidays, and every job goes to licensed, insured operators with 10+ years of experience.

If anyone is injured, there is a fire or the vehicle blocks a live lane, call 911 first. Our roadside safety tips cover what to do while you wait.

Services you can request in the app

All towing and roadside services

Where the MyTow app works

Vaughan is MyTow's primary area, with requests accepted across Toronto and the GTA.

• Towing in Vaughan
• Towing in Toronto
• Towing in Mississauga
• Towing in Brampton
• Towing in Markham
• Towing in Richmond Hill
• Towing in North York
• Towing in Etobicoke

All service areas

Questions and answers

More answers on the FAQ page or call (647) 633-8885.